For the Cabinet Member to consider the adoption of a Unreasonable Customer Behaviour Policy.

To adopt the policy

To enable the council to have a fair and consistent approach to addressing situations where a customer’s conduct is unreasonable or unreasonably persistent to the extent that it hinders the council’s consideration of their or other people’s enquiries or concerns.

To continue without a policy – considered but rejected as formal policy allows council to be consistent and fair in its approach, in line with Local Government Ombudsman guidelines.