Decision details
Unreasonable Customer Behaviour Policy
Decision Maker: Leader of Eastbourne Borough Council
Decision status: Recommendations Approved
Is Key decision?: No
Is subject to call in?: No
Purpose:
For the Cabinet Member to consider the adoption of a Unreasonable Customer Behaviour Policy
Decision:
The adoption of an Unreasonable Customer Behaviour Policy.
Reasons for the decision:
To enable the council to have a fair and consistent approach to addressing situations where a customer’s conduct is unreasonable or unreasonably persistent to the extent that it hinders the council’s consideration of their or other people’s enquiries or concerns.
Alternative options considered:
Continue without a policy – considered but rejected as formal policy allows council to be consistent and fair it its approach, in line with Local Government Ombudsman guidelines.
Publication date: 23/05/2019
Date of decision: 23/05/2019