Decision details

Complaints Management Policy

Decision Maker: Eastbourne Borough Council Cabinet

Decision status: Recommendations Approved

Is Key decision?: Yes

Is subject to call in?: Yes

Purpose:

To agree a new complaints policy for Lewes and Eastbourne Councils.

Decision:

(Key decision):

 

(1) To agree the draft Complaints Management Policy as set out at appendix 1 to the report.

 

(2) To agree to a period of consultation being undertaken on the draft policy with residents, tenants and other stakeholders.

 

(3) To give delegated authority to the Assistant Director for Customer Service and Delivery, in conjunction with the relevant Cabinet Member, to undertake any final minor amendments to the Policy in light of the consultation.

Report author: Linda Farley

Publication date: 18/07/2024

Date of decision: 17/07/2024

Decided at meeting: 17/07/2024 - Eastbourne Borough Council Cabinet

Effective from: 26/07/2024

Accompanying Documents: