Issue - meetings
Complaints Policy
Meeting: 17/07/2024 - Eastbourne Borough Council Cabinet (Item 15)
15 Complaints Management Policy 
PDF 114 KB
Report of Chief Executive
Lead Cabinet member: Councillor Stephen Holt
Additional documents:
- Complaints Management Policy - Appendix 1, item 15
PDF 243 KB
- Webcast for Complaints Management Policy
Decision:
(Key decision):
(1) To agree the draft Complaints Management Policy as set out at appendix 1 to the report.
(2) To agree to a period of consultation being undertaken on the draft policy with residents, tenants and other stakeholders.
(3) To give delegated authority to the Assistant Director for Customer Service and Delivery, in conjunction with the relevant Cabinet Member, to undertake any final minor amendments to the Policy in light of the consultation.
Minutes:
The Cabinet considered the report of the Chief Executive, asking it to agree a corporate complaints policy.
Resolved (Key decision):
(1) To agree the draft Complaints Management Policy as set out at appendix 1 to the report.
(2) To agree to a period of consultation being undertaken on the draft policy with residents, tenants and other stakeholders.
(3) To give delegated authority to the Assistant Director for Customer Service and Delivery, in conjunction with the relevant Cabinet Member, to undertake any final minor amendments to the Policy in light of the consultation.
Reason for decisions:
To enable the public to have a clear understanding of the way complaints are dealt with by the council.