Issue - meetings

Report of Director of Finance and Performance

Lead Cabinet member: Councillor Stephen Holt

(Non-key decision):

To note progress and performance for Quarter 4 2023/24.

The Cabinet considered the report of the Director of Finance and Performance, considering the council’s progress and performance in respect of service areas for the fourth quarter of the year (January-March 2024), as shown at Appendix 1 to the report.

Visiting member, Councillors Shore, addressed the Cabinet on this item. She raised concerns that only 13 of the 23 key performance indicators achieved its target during the quarter and its impact on the council’s overall financial position. Further comments were made on call response time and customer complaints and the resourcing of staff. It was agreed that the Head of Customer First would respond to Councillor Shore’s detailed comments following the meeting.

The Director of Finance and Performance updated Cabinet on the work of the council’s income maximation team. Following discussions, a capacity plan had been developed to respond to the immediate and urgent requirements.

Resolved (Non-key decision):

To note progress and performance for Quarter 4 2023/24.

Reason for decision:

To enable Cabinet members to consider specific aspects of the Council’s progress and performance.