(Key decision):
(1) To agree the draft Complaints Management Policy as set out at appendix 1 to the report.
(2) To agree to a period of consultation being undertaken on the draft policy with residents, tenants and other stakeholders.
(3) To give delegated authority to the Assistant Director for Customer Service and Delivery, in conjunction with the relevant Cabinet Member, to undertake any final minor amendments to the Policy in light of the consultation.