Issue - meetings

Report of Deputy Chief Executive and Director of Regeneration and Planning

Lead Cabinet member: Councillor Chris Collier

(Non-key decision):

To note progress and performance for Quarter 1 2022/23.

The Cabinet considered the report of the Deputy Chief Executive and the Director of Regeneration and Planning, considering the council’s progress and performance in respect of service areas for the first quarter of the year (April-June 2022), as detailed at Appendix 1 to the report.

Policy and Performance Advisory Committee (PPAC), held on 21 September   2022 considered the report and were supportive of the officer recommendation in full. Councillor Boorman, Chair of Policy and Performance Advisory Committee, was in attendance to present PPAC’s discussion.

Visiting member and Leader of the Opposition, Councillor Linington addressed the Cabinet, echoing comments made at PPAC. In response to comments around structure charts and officer contacts, the Chief Executive committed to providing an up-to-date contact list and make it available to Councillors, to assist them in response to enquiries from constituents.

Detailed commentary on those performance indicators that were currently below target was detailed in the report and expanded on by the Chief Executive and relevant portfolio holder at the meeting including customer contact and waste and recycling.

The Chief Executive added that the Council had recruited 10 new starters during the Quarter, in addition to training of other members of staff. It was anticipated that this would result in an improvement in customer contact performance statistics for future quarters. Staff were commended for their assistance in helping those residents with complex needs, assisting customers in making council tax and business rate payments, resulting in comparable reminder and final notices being issued to last year and administering the various active grant schemes.  

Progress against corporate plan objectives were set out at Appendix 2 of the report and reported on by the relevant portfolio holder at the meeting.

Resolved (Non-key decision):

To note progress and performance for Quarter 1 2022/23.

Reason for decision:

To enable Cabinet members to consider specific aspects of the council’s progress and performance.