Issue - meetings

Report of Director of Regeneration and Planning

Lead Cabinet member: Councillor Colin Swansborough

(Non-key decision):

To note progress and performance for Quarter 4.

The Cabinet considered the report of the Deputy Chief Executive and Director of Regeneration and Planning, considering the Council’s progress and performance in respect of key projects and targets for the fourth quarter of the year, as detailed at Appendix 1 to the report.

It was detailed in the report that performance outturn had been affected to a degree at the end of the performance quarter due to the Covid-19 pandemic however services for the most part were able to maintain their performance levels. The Cabinet welcomed a number of performance achievements during the quarter and the year including answering 87% of calls to the contact centre within 60 seconds and processing of disabled facilities grants, benefit claims and planning applications.

The Cabinet conveyed thanks to all staff for their work across the Council for the year and in their extraordinary response during Covid-19. Headline achievements as part of the Council’s response were detailed in the report.

Resolved (Non-key decision):

To note progress and performance for Quarter 4.

Reason for decision:

To enable Cabinet members to consider specific aspects of the Council’s progress and performance.